Maersk Hiring For Process Expert, Operations at Chennai, Tamil Nadu Full Time

The Operations process in the GSC is equipped with skills and competencies to seamlessly manage work that has been offshored to the GSCs from across LOCs, CCs and the Centre. The process is set up in a 24*7 environment and the geographic spread of work has been planned solicitously to ensure business continuity. The GSC aids in process simplification along with evaluating opportunities for migrations. Along with the migrations, the PEX mindset has always played a key role in persistently elevating the process performance within the GSC helping move towards business profitability.

We offer

As an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren’t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.

Key responsibilities

Key Responsibilities

This position is responsible for planning and tracking of container movement utilizing most efficient and effective routing on a daily basis. The Dispatch also ensures time-sensitive cargo moves to its final destination within established terms and provides direction and guidance to Contract Drivers to ensure goals are accomplished.

We are looking for

Essential Duties/Responsibilities

• Communicates daily with Customers, Contract Drivers, Terminal Personnel, and internal service representatives; coordinating, troubleshooting and resolving issues
• Coordinate and problem solve pick-ups and deliveries with Contract Drivers, partner carriers, rail operators, and port operators
• Dispatch WO for truck, rail and barge as per the timeline with any miss
• Communicate any delays to customers proactively
• Meets all customer levels of service and deadline requirements eliminating any service failures.
• Handle all customer quires with empathy and understanding the customer needs and driving towards positive NPS
• Records and audits all documents for equipment tracking
• Track, trace and report container activity
• Manage additional cost
• Update relevant systems to track appointments and drays
• Authorize equipment drops and monitor container idling
• Develops and maintains a positive working rapport with customers, Terminal Operators, and truck vendors
• Process and complete all documentation assigned in a timely manner
• Ability to work in a fast paced environment
• Cross learning capability and supporting team as in when required and supporting in being an engaged team
• provides the vendor feedback to procurement to improve the performance.

The current times show that managing supply chain is key to responding to change and even crisis. At Maersk, this is the big opportunity and an extremely exciting time to integrate global supply chains to benefit the customer, community and lift the society in times of need. From its focus on offshoring opportunities when it was established in 1999, Maersk GSC’s competencies have since grown significantly aiming to put customers at the centre of business. Maersk GSC operates from 7 locations across the world: India – Mumbai, Pune, Chennai, Bengaluru; China ‐ Chengdu; Philippines ‐ Manila; Morocco ‐ Tangier. The GSC comprises of some of the best minds in engineering, digital innovation, finance, commercial, operations and information technology that develop innovative end-to-end solutions providing best in class customer experience.

India Chennai Local Shipping Operations

Last application date: 6/1/2022