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Private Jobs / Private Sector
Maersk Hiring for Specialist at Navi Mumbai Full Time
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We offer
Key responsibilities
- Analysis disputes received (Basis Target allocated ) – Understand what is Customer disputing for
- Look up all upstream process to fetch data and understand the history of the said shipment
- Understand Tender accounts E2E and have knowledge in length and breadth of the account being handled
- Analysis the case and decide on accepting/clarifying or rejecting the case
- Reach out to relevant coordinators for more information if required
- Process the amendment in core systems for accept processing
- Communicate to customer
- Record complete root cause on reason or dispute
- Support Tender partner in delivering IQ / IE and reduce disputes if any across the board (Rate related, DnD and payer / terms.
We are looking for
- Customer Focus & Owning the customer
- Understand Customer requirement and focused on customer outcome
- Attitude to go across defined job boundaries for customer resolution
- Winning for customer – high achievement orientation
- Problem Solving, analytical and data skills
- Own the issue
- Detailed and result oriented
- Low tolerance to delays.
- Good Communication Skills – Good Comprehension & Written Communication
- Professional standard in grammar and though articulation
- Ability to use positive language
- Ability to understand end to end processes
- Ability to conduct sales and service together
- Adherence to process and SOPs
- Attention to details, complete & error free documentation
- Adapt to change in process (SOP) / Systems
- Experience in direct Stakeholder interactions (Global) preferably