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Private Jobs / Private Sector
Maersk Hiring for Tender BAF Partner at Navi Mumbai Full Time
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We offer
This position will be responsible to own Key Client Business Accounts and will be responsible for end to end delivery of the account. This will include Quoting, tendering, BAF calculation & contract maintenance, coordinating on disputes and ensure invoices are collected on time.
Will act as a single point of contact for all sales account owners / customer service teams and own the account from GSC.
Key responsibilities
- Own Tender accounts E2E and have knowledge in length and breadth of the account being handled
- Own the calculation and update of the BAF adjustments per trigger period
- Deliver a timely and accurate output to key stakeholders/customers
- Responsible to deliver IQ and reduce disputes if any across the board (Rate related, DnD and payer / terms.
- Identify trends and work with teams to improve customer experience
- Focal point for Clusters act, as liaison between Cluster and GSC teams for the specific customer
- Ambassador for a Cluster towards the GSC organisation and vice versa, helping address cross-functional/cross-process issues and continuous improvement
- Drive active engagement activities with the Cluster
- Drive joint initiatives between GSC and sales based on customer wise challenges
- Responsible for customer-specific performance monitoring, management, and discussion – IQ/IE, BOT/BOM
We are looking for
- Master or bachelor’s degree from recognized university.
- Minimum 6 years of experience in Customer Service, Tender, Sales and Performance Management
- The position requires excellent English in written and verbal communication skills
- Ability to work under pressure – with high sense of urgency
- Detail oriented – ability to perform processes as per pre-defined design
- With strong Customer Service Mindset
- Knowledge of Tenders and Global freight forwarders systems
- Willing to learn and adapt to new challenges
- Basic knowledge on quotes / tenders is an advantage
- Good presentation and Microsoft excel skills
- Must have a critical analytical skills / foresee challenges