Maersk Hiring for Tender Disputes Specialist at Navi Mumbai Full Time

Individual is hired to resolve Customer disputes on invoiced billed to Customer. He is also expected to understand the Root cause and help fix the same in the upstream process.
This position will also support the Tender partners / Area Sales team to manage and grow assigned accounts in line with organizational strategy, goals, policies and processes.

Key Responsibilities:

• Analyse disputes received (Basis Target allocated ) – Understand what is Customer disputing for
• Look up all upstream process to fetch data and understand the history of the said shipment
• Understand Tender accounts E2E and have knowledge in length and breadth of the account being handled
• Analyse the case and decide on accepting/clarifying or rejecting the case
• Reach out to relevant coordinators for more information if required
• Process the amendment in core systems for accept processing
• Communicate to customer
• Record complete root cause on reason or dispute
• Support Tender partner in delivering IQ and reduce disputes if any across the board (Rate related, DnD and payer / terms).