Mahindra Comviva Hiring for Lead Engineer at Gurgaon, Haryana, India Full Time

Job Description

We are a leading global mobility solutions provider catering to The Business of Tomorrows. We are a subsidiary of Tech Mahindra and a part of the 20.7 billion $ Mahindra Group. Our solutions are deployed by over 130+ mobile service providers and financial institutions in over 95 countries and enrich the lives of over 2 billion people globally to deliver a better future. With 1820 years of experience and 8 product lines, we have seen double-digit growth in the last 3 years. Focusing on financial services, telecoms, and retail verticals, Comviva has been at the forefront in building products that help customers meet their business objectives. With digital and mobility as an underlying theme, we have product lines focusing on financial services and payments, content, data and messaging and analytics. By continuously innovating and building products that cater to the market requirements we have been maintaining a leadership position in many of the product lines

Our portfolio spans across multiple domains:

• Mobile Financial Solutions: 130+ deployments, empowering 1 billion+ people globally
• Digital Lifestyle Solutions: 65+ deployments globally
• Messaging Solutions – 80+ deployments, process 1 trillion messages annually
• Consumer Value Management – 40+ deployments across 25+ countries
• Mobile Data Solutions – 1 billion hits/day in a single deployment
• Business Solutions – 230+ million subscribers catered to in a single deployment
• Managed Services

Recent Awards/Recognitions
With 55 awards in three years, near monopoly in 5 countries, featured in the Gartner hype cycles for 4 consecutive years, our leaders addressing at the United Nations are all a testimony of the impact we have in the financial services industry.

• We are 2 time GLOMO Award winner
• Positioned in Gartner Magic Quadrant on Integrated Revenue and Customer Management for CSPs in 2016 and 2017
• Won Africacom awards in 2017 in the ‘Best Mobile Financial Services’ category

The purpose of the role is: • Knowledge and troubleshooting of Messaging(USSD & SMSC) • Knowledge of ITIL Framework • Knowledge of overall Telecom /GSM Domain • Knowledge of latest Operating Systems like Linux/Unix, Windows • Prior experience in Telecom Managed Service, NOC environment • Knowledge of latest PM tools

Key Responsibilities • Interface with Tools and ISVs for requirement gathering for NOC Integration & Implementation • Advanced knowledge of overall telecom domain with exposure to VAS, preferable messaging domain- USSD & SMSC(Acision, Tango, Comviva) • Prior experience in telecom managed services or a similar environment • Advance MS-office and Visio skills • Good Analytical Skills. Should be able to analyze data and create customer facing reports using MS-office Key Competencies Required Functional • Troubleshooting skills on following, one or more VAS Services: – Messaging Platform(Preferable and Essential) – Airtel Money Platform(Optional) – Roaming Platform(Optional) – Content Management(Optional) – Call Management(Optional) • Vendor coordination and conflict management skills • Expertise in one or more of the following areas: – NOC – Field maintenance – Network performance management – eTOM / ITIL – OSS / IT – IN / VAS – Resource Transfer Management (People and Assets) • Knowledge of GSM,SS7
Personal • Presentation skills • Industry and competition knowledge • Proven Written and Spoken Communication Skills • Customer Service Skills • Decision making technique • General VAS environment knowledge • Understanding of assigned technology • Commitment to task • Ability to adhere to Policy and Procedures • Analytical Skills • Judgment and Decision Making

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