Mahindra Group Looking For Zonal Fleet Service at Bengaluru East, Karnataka, Full Time

SPOC for T&T Fleet owners, corporate, government & taxi for service requirements & manage their satisfaction by coordination with all stake holders (M&M, other OEM’s & Channel Partners)

Dealer Service business contribution from Corporate

Conducting Fleet activity – Traning, camps, clinics, special checkup of vehicles at customer premise

Maintain & execute key account customers visit calendar

Ensure Special privileges to above-mentioned customers delivered through green channel stability @ dealership

Support Sales team for bulk Sales

Ensure above-mentioned customers satisfaction Score above the target

Preferred Industries

Automotive Industry

Education Qualification

Graduate/ Post Graduate in Mechanical/ Automobile/ Mechatronics Engg

General Experience

Core Automotive customer care experience of 3-8 years

Critical Experience

Mahindra Leadership Competencies

Strategic Business Orientation_Business Perspective

Strategic Business Orientation_Anticipating and Leveraging Business Opportunities

Strategic Business Orientation_Strategic Foresight

Strategic Business Orientation_Global mind-set

Leadership through Sustainability_Strategize around,Sustainability Drivers

Leadership through Sustainability_Frugal mind set

Leadership through Sustainability_Stakeholder focus

Leadership through Sustainability_Triple Bottom Line Sensitivity

Customer Focus_Customer Sensitivity

Customer Focus_Customer Delight

Customer Focus_Service Orientation

Innovation Led Transformation _Idea Orientation

Innovation Led Transformation _Change catalyst

Innovation Led Transformation _Risk Taking with Responsibility

Result Orientation with Execution Excellence_Effective Project Management

Result Orientation with Execution Excellence_Passion for Quality

Result Orientation with Execution Excellence_Accountability for results

Result Orientation with Execution Excellence_Agility with discipline

Leveraging Human Capital_Exponential synergy

Leveraging Human Capital_Team development

Leveraging Human Capital_Entrepreneurial engagement

Leveraging Human Capital_Appreciating diversity

Weaving Passion and Energy at Work_Being Passionate about work

Weaving Passion and Energy at Work_Working without Barriers

Weaving Passion and Energy at Work_Blending Fun with work

Weaving Passion and Energy at Work_Learning from Failures

System Generated Core Skills

Customer Analysis

Customer Satisfaction

Network Expansion

Strategic Planning

Developing Channel Partners

Mentoring

Coaching

Customer Experience

Customer Centricity

Service Management

Network Management

Relationship Management

Service Initiatives & Campaigns

Networking

Stakeholder Management

Key Account Management

Customer Support

Escalations Management

Product Knowledge

Service Strategy

Service Planning

Warranty Management

Consultative Selling

System Generated Secondary Skills