Mahindra & Mahindra Ltd. Hiring for Customer Care (Tech. Training) at Madhya Pradesh Full Time

Location: MP

Company: Mahindra & Mahindra Limited

Responsibilities & Key Deliverables

Capability building of Field sales and dealer sales employees across M and HCV and LCV business. Develop the process for technical competency gap analysis both for the Customer care team and the Dealer team plan trainings at the STC and the Regional training centers on a quarterly basis. Develop and manage the team of trainers with development of Training rigs, tools and other equipment on need basis in line with the budget plan. Develop a long term and short term plan for addressing the skill gaps and plan the calendar for the year accordingly . Develop skill matrix based on gap analysis and tracking for ensuring skill upgradation also do ensure that every course is followed by both pretest and post test feedbacks to improve the quality of training and the skills of the field team. Develop the technical trainings based on the need in coordination with PST and PDT . Responsible for building and maintaining training infrastructure with clear focus on Budget planning . Develop and maintain the Mobile service training vehicles and manage the routes by identifying the skill enhancement requirements both at the Dealership and the ASCs . Develop a plan for both Customer trainings for MKA and the Driver trainings for both MKA and retail across all the products and deliver . Develop the training for both the call center team and the IMAXX team and ensure that the same is delivered quarterly . Budget management for the complete Customer Care team . MIS development and monthly reporting of the same which should be inclusive of all the regional training centers

Preferred Industries

Sales

Automobile

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile

General Experience

10 – 15 Years

Critical Experience

Mahindra Leadership Competencies

Result Orientation with Execution Excellence_Accountability for results

Strategic Business Orientation_Business Perspective

Result Orientation with Execution Excellence_Agility with discipline

Strategic Business Orientation_Anticipating and Leveraging Business Opportunities

Leveraging Human Capital_Exponential synergy

Strategic Business Orientation_Strategic Foresight

Leveraging Human Capital_Team development

Strategic Business Orientation_Global mind-set

Leveraging Human Capital_Entrepreneurial engagement

Leadership through Sustainability_Strategize around,Sustainability Drivers

Leveraging Human Capital_Appreciating diversity

Leadership through Sustainability_Frugal mind set

Weaving Passion and Energy at Work_Being Passionate about work

Leadership through Sustainability_Stakeholder focus

Weaving Passion and Energy at Work_Working without Barriers

Leadership through Sustainability_Triple Bottom Line Sensitivity

Weaving Passion and Energy at Work_Blending Fun with work

Customer Focus_Customer Sensitivity

Weaving Passion and Energy at Work_Learning from Failures

Customer Focus_Customer Delight

Customer Focus_Service Orientation

Innovation Led Transformation _Idea Orientation

Innovation Led Transformation _Change catalyst

Innovation Led Transformation _Risk Taking with Responsibility

Result Orientation with Execution Excellence_Effective Project Management

Result Orientation with Execution Excellence_Passion for Quality

System Generated Core Skills

Coaching

Communication Skills

Capability Building

Gap Analysis

Training Design

Strategic Management

Risk Analysis

Skill Matrix

Training Delivery

Safety Management

Auditing

Team Management

Training & Development

Infrastructure Management

Budgeting & Costing

Warranty Management

Continuous Improvement

Skill Development

Key Account Management

Budget Management

MIS Reporting

Reporting

System Generated Secondary Skills

Creative Thinking

Presentation Skills

Product Knowledge & Application

Job Segment: Auto Technician, Engineer, Automotive, Engineering