Mahindra & Mahindra Ltd. Hiring for Manager – Export Vehicle Quality – Customer Care at Mumbai, Maharashtra Full Time

Location: Mumbai

Company: Mahindra & Mahindra Limited

Responsibilities & Key Deliverables

To monitor R/1000 0 MIS Score as per target sign off

Sample Audit of out going vehicle quality at plant & port

Vehicle Packaging to ensure dispatch quality

Field failure Concern Analysis & it’s Closure – Severity 7

New Model Launch Readiness & Vehicle Sign Off

Participate in Engineering Change Management with plant & release Technical Service Bulletin for market

Participate in monthly technical call with market

Monitor CKD & SKD Plant Quality Operations & Review R/1000

Standardization of PDI & Stock yard Management at market

Supplier visit & process standardization for VAP/Accessories Business

Preferred Industries

Automobile

Education Qualification

Bachelor of Engineering; Bachelor of Engineering in Automobile; Bachelor of Engineering in Mechanical

General Experience

6-10 years

Critical Experience

Mahindra Leadership Competencies

Strategic Business Orientation_Business Perspective

Strategic Business Orientation_Anticipating and Leveraging Business Opportunities

Strategic Business Orientation_Strategic Foresight

Strategic Business Orientation_Global mind-set

Leadership through Sustainability_Strategize around,Sustainability Drivers

Leadership through Sustainability_Frugal mind set

Leadership through Sustainability_Stakeholder focus

Leadership through Sustainability_Triple Bottom Line Sensitivity

Customer Focus_Customer Sensitivity

Customer Focus_Customer Delight

Customer Focus_Service Orientation

Innovation Led Transformation _Idea Orientation

Innovation Led Transformation _Change catalyst

Innovation Led Transformation _Risk Taking with Responsibility

Result Orientation with Execution Excellence_Effective Project Management

Result Orientation with Execution Excellence_Passion for Quality

Result Orientation with Execution Excellence_Accountability for results

Result Orientation with Execution Excellence_Agility with discipline

Leveraging Human Capital_Exponential synergy

Leveraging Human Capital_Team development

Leveraging Human Capital_Entrepreneurial engagement

Leveraging Human Capital_Appreciating diversity

Weaving Passion and Energy at Work_Being Passionate about work

Weaving Passion and Energy at Work_Working without Barriers

Weaving Passion and Energy at Work_Blending Fun with work

Weaving Passion and Energy at Work_Learning from Failures

System Generated Core Skills

Project Development

Customer Satisfaction

Service Orientation

Customer Sensitivity

Relationship Management

Dealer Management

Manpower Management

Service Strategy

Territory Coverage Optimization

Channel Development

Project Planning & Execution

Risk Analysis

Business Process Improvement (BPI)

Contract Management

Performance Management

Incentive Schemes

Sales

Customer Management

Fraud Management

Trial Management

Tool Management

Talent Acquisition

Auditing

Quality Improvement

Reporting

Manpower Planning

Training & Development

Review Mechanism

System Generated Secondary Skills

Capability Building

Project Management

Sales Support

Warranty Management

Job Segment: Engineer, Engineering