Manas Resort with Petting Zoo and Organic Farm Hiring for Front Office Receptionist at Igatpuri, Maharashtra Full Time

Full Job Description
Must adhere to standard operating procedures.Provide customers a positive first and last impression and maintain it at all times.Perform various tasks that are essential to daily operations of a hotel’s front desk. These tasks include making or confirming reservations, verifying and collecting payments, controlling guest access to safe deposit boxes, and contacting housekeeping or maintenance when guests report a problem.Must be friendly and outgoing, and possess excellent communication and problem-solving skills.Always ensure outstanding customer care.Respond to telephone and inquiries regarding reservations, hotel information and guest concerns.Use suggestive selling techniques to sell room nights, increase occupancy and revenue.Adhere to company credit limit policies.Allocate rooms to expected arrivals after checking the guest preferences and special requests.Build strong relationships and liaise with all other department’s especially housekeeping, reservation etc.Cross check all billing instructions are correctly updated.Ensure Front Office log book / checklist is always updated and actioned upon.Ensure safety by following guest check in and security procedures and reporting suspicious activity to security and duty managers.Assist all departments in servicing the guests during high volume periods.Desired Skill & ExpertiseAt least 1 year experience as Front Office in 3/4* property with 60+ inventoryFront Office computer literacy (e.g., Ezee Absolute etc.)Required language(s): fluent English, with preferred fluency in Marathi/HindiTeam player with excellent planning and organizing skillsAble to work flexible working hours with rotating shiftsPleasant personality with good problem-solving skillsJob Type: Full-timeSalary: ₹9,000.00 – ₹12,000.00 per monthBenefits:Food providedSchedule:Day shiftEvening shiftMorning shiftRotational shiftAbility to commute/relocate:Igatpuri, Maharashtra: Reliably commute or planning to relocate before starting work (Required)Education:Higher Secondary(12th Pass) (Preferred)Experience:total work: 1 year (Preferred)Language:Hindi (Preferred)English (Preferred)Expected Start Date: 15/06/2023