Job Purpose:
The Warehouse Coordinator is responsible for all goods receipt as well as shipments prepared by the Marken Branch in ambient, refrigerated, frozen or cryogenic temperatures are carried out proficiently, ensuring that relevant documentation are prepared in strict compliance with existing SOP’s and that temperature results are retrieved and uploaded in Maestro in a timely manner. Will work in conjunction with all Marken operated branches and their agents. Responsible for ensuring targeted company goals relating to specific KPI’s such as OTP and recording milestones in Maestro. Works closely with Customer Service and Implementation Managers to always ensure GDP and Regulatory
Main Duties and Responsibilities:
Ensures shipments are prepared in accordance with Special Instructions and expedited on time and within required specifications
Ensures appropriate packaging provision, (Credo & Bio boxes and Dry Vapor shippers) are completed in a timely manner, being supported by the Operations Supervisor
Collaborates with management and department personnel throughout Marken to ensure that capabilities are available to meet client and service demands
Delivery of exceptional service to both external and internal clients
Performs tasks in full compliance with regulatory and trade laws and processes
Supervises third parties (local agents, airlines, suppliers, etc.) to ensure compliance and expectations
Contributes towards corporate initiatives and incorporating network best practices
Develops and implements strategic plans in cooperation with the LATAM and Global Marken leadership teams
Organizes/maintains inventory and storage area
Measures and reports the effectiveness of warehousing activities
Assures client expectations are met and exceeded
Maintains quality service by establishing and enforcing organizational standards
Satisfies and builds loyalty with external and internal clients
Requirements:
Operations experience in healthcare supply chain, services and logistics
Demonstrated process improvement, planning and execution skills
Strategic thinking ability
Good organizational and time management skills
Working knowledge of IATA regulations, including Transportation of Dangerous Goods
Requires specific skills and knowledge in the use and application of proprietary software, Internet and MS Office applications
Good problem-solving skills are required in identifying/alerting others to operational problems
Excellent communications skill (both verbal and written) required to convey/clarify information
Unquestionable character and integrity
Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.
Moving Our World Forward by Delivering What Matters.
IND123
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