MASS WHEELS AUTOMOTIVES PVT LTD (ROYAL ENFIELD) Hiring for Customer Relation Executive(Royal Enfield) at Valancheri, Kerala Full Time

Job description

Job Description

We are looking for young and energetic candidates for the position of Customer Relationship Executive (CRE) for our Royal Enfield dealership Valanchery.

Responsibilities and Duties

· Customer Feedback

· Collects customer feedback

· Plans corrective action with CRM**

· Customer Complaint Management

· One point of contact for customer complaints by receiving customer complaints

· Note down the concerns of the dissatisfied customer in detail in complaint tracker (collected through 3rd-day feedback / 1-2-3 In Moment Score)

· Ensure resolution of customer complaints

· Tracking of all complaints and ensure closure and take feedback after closure until satisfied

Required Experience and Qualifications

· Educational Qualifications: Any Degree

· Industry: Automobile [2 wheeler preferred], Hospitality, Finance/ Insurance, Retail, Communications

· Minimum experience: 1 year preferably in Automobile/customer relationship roles/ Freshers

· Profile: Strong focus on customer experience management, adherence to processes and norms

· Competencies:

· Customer Relationship Management

· Product Knowledge / Brand Insights

· Analytical Skill.

Location:

· valanchery, Kerala (Preferred)

· Sex: female

· Age: 18 – 35

Job Type: Full-Time

Job Types: Full-time, Walk-In

Salary: ₹8,000.00 – ₹10,000.00 per month

Speak with the employer

+91 9072574444

Job Type: Fresher

Salary: ₹8,000.00 – ₹10,000.00 per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 9072574444
Expected Start Date: 01/03/2023