Masters India Private Limited Hiring For Customer Success Executive at Noida, Uttar Pradesh Full Time

Masters India IT Solutions is a growing FinTech SaaS firm, serving over 1500+ enterprises. Masters India is one of the biggest GST Suvidha Providers (GSP) appointed by the Goods and Services Tax Network (GSTN) of Government of India since 2017. Our mission is to build intuitive software solutions for complex problems faced by businesses across the industries. We are fulfilling our mission by offering tax and financial automation products to enterprises.

Masters India IT Solutions is a part of 44 year old Masters India group which is into Manufacturing, Healthcare, Hospitality and IT with an aggregate turnover of INR 1000+ Crores.

Job Description

A Customer Success Executive will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Key Responsibilities:
1. Onboard enterprise customers for solutions delivered by Masters India

2. Support ongoing or new integration projects undertaken for enterprise customers.

3. Maintain highest standards of customer support to be provided

4. Follow up for resolution with DEV/QA team on the issues raised by the customer.

5. Continuous customer success approach with zero attrition to be ensured.

6. Resolving customer queries related to the product (E-invoice and E-way bills).

7. Completing tasks assigned by the reporting manager.

Qualifications

Required Skills:

• Should have highly developed all round interpersonal skills.

. Organized, Multi tasking, Tracking on client mails/tasks and reverting them on time.

. Should be able to work in a cross-functional environment.

. Should have knowledge in MS Excel, power point, MS Word.

. Prefer any experience in Product Presentation, Demo, product manual creation.

• Excellent communication, customer facing and negotiation skills.
• Customer service oriented with a positive, well-motivated attitude.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Additional Information

WHY US ?

You’ll be surrounded by passionate team members.

Opportunity to experience startup culture.

You’ll experience true collaboration.

Your work has a visible impact.

Opportunities for innovation.