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MattsenKumar Services Hiring for Customer Service Executive at Jaipur Full Time
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Job Type: Full Time
Job Location: Jaipur
The Customer Service Executive attracts potential customers by answering product and service questions; suggesting information about other products and services. Handle the concerns and fulfill customer needs to ensure customer satisfaction
Job Description
- Handle incoming customer service calls, outbound lead nurturing, and resolve the customer’s concern by maintaining the AHT, CSAT, Quality, daily productivity time along with other applicable metrics
- Resolve concern by clarifying the customer’s needs and determining the cause of the problem; Offering the best solution to resolve the concern
- Build sustainable relationships and trust with customers through open and interactive communication
- Identify and assess customer’s needs and resolve the query to ensure first call resolution is met
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Take the extra mile to engage customers and ensure customer delight
Requirement
- Excellent verbal and written communication skills
- Proven customer support experience of 6 months+ in an inbound customer care process and willing to work in a 24/7 environment (Work from the office)
- Ability to work effectively in a team environment. Pleasant, professional, and courteous personality skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize and manage time effectively
- Identifying, escalating priority issues, and reporting to the high-level management
Educational Qualification Requirement
Graduate/Final Year Result awaited – Science Stream Preferred
Desired Experience
- At least 6 months of calling experience in a customer care process
- Experience in Educational Customer Service and Outbound lead nurturing will be preferred