Mentorsity pvtltd Hiring for Customer Relationship Executive at New Delhi Full Time

Responsibilities:

• Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
• Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
• Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
• Being familiar with lost and found procedures.
• Nominating and attending the training programs at site/ JLL office.
• Addressing concerns through daily checking of mails for priority requests.
• Receiving calls and emails from clients.
• Ensuring closure of complaints by proper communication to stakeholders.
• Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
• Updating the handover/ takeover register before end of shift for all completed/pending tasks.
• Managing and participating in events, overlooking general maintenance and guest handling.

Qualifications

• Bachelor’s degree or equivalent
• Fresher or 0-2 years of experience only
• Experience with CRM systems

Job Types: Full-time, Regular / Permanent

Salary: ₹300,000.00 – ₹600,000.00 per year

Schedule:

• Day shift
• Morning shift

Supplemental pay types:

• Commission pay
• Joining bonus
• Overtime pay

Speak with the employer
+91 9911288446