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MessageBird Hiring for Customer Onboarding Specialist – India at Mumbai Full Time
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Transform the communications world! Location? You decide!
We’re proud (and excited!) to be transforming the global communications landscape through our Omnichannel Platform-as-a-Service (OPaaS).
Our Birds choose where they work from in the region we’re hiring in — this could be from one of our MessageBird hubs (Amsterdam, Singapore or Bogota) or remotely so long as it’s within a complementary timezone…. Want to work from a rural retreat? Sure, no problem! How about a bustling city getaway for a few weeks? Go ahead!
We understand that “life happens” and give you the freedom to choose the best environment for you to “get s**t done”. We expand our flock without geographical restrictions. This allows us to attract and assemble an industry leading team from a huge variety of backgrounds & cultures, making us more nimble, creative, and efficient!
Customer Onboarding Specialist | Remotely from APAC (India)
As an Onboarding Specialist, you will be a critical member of the Customer Experience Onboarding team, working directly with our sales team and customers to ensure a flawless onboarding for all MessageBird solutions. You’ll be responsible for creating an onboarding project plan and managing all tasks and key milestones, providing regular updates to stakeholders along the way.
This role is a mix of technical onboarding/implementation and customer training as well as troubleshooting with product and engineering teams. You will collaborate with various teams across the company as needed to support customer requests and help to optimize and improve the usage of MessageBird products.
What You’ll Do
- You will create processes for a smooth transfer of accounts from Sales / Solutions Engineers for onboarding, and subsequently, a smooth transfer to support after the onboarding has been completed.
- Develop onboarding project plans for customers that outline critical success factors during the launch period including metrics for success, potential issues, and provide recommendations.
- Engage with customers in each step of the onboarding plan, ensure execution of critical setup for all products and channels
- Collaborate with Solutions Engineers and Sales to continuously improve the onboarding workflow based on requests from different enterprise customers being onboarded.
- Working with customers of all segments from self-serve to SMB as well as Enterprise, providing guided solutions as well as helping drive feature requests to our Product teams.
What You’ll Bring
- 5+ years of experience in customer-facing roles in a technical environment.
- 2+ years of customer onboarding in a SaaS environment.
- Business level English, a bonus for additional Asian languages
- Ability to translate customer needs and various technology platforms to match configure MessageBird CPaaS products
- Able to break down complex processes to provide pragmatic solutions and comfortable communicating clearly with stakeholders who have a wide range of technical knowledge.
- Experience implementing new processes and collaborating with cross-functional teams, with a curious mind to understand modern technology and having resourcefulness.
- Excellent time and project management skills, task prioritization, and ability to deliver under pressure.
- Experience working closely with sales teams as well as post-sales ie: Support & CSM’s
#LI-PM1
What You’ll Gain
- Work from anywhere
- Generous stock options for all Birds
- WFH set-up budget
- State-of-the-art work gear
- Learn from hundreds of the best minds in the business
- Collaborate with diverse colleagues from over 55 countries (and counting)
LIFTOFF!
Life at MessageBird:
https://www.linkedin.com/company/messagebird-com/life/welcome/
We work fast, grow fast, build fast and focus on impact. We’re go-getters, industry leaders and roll-up-your-sleeves-and-make-it-happen kind of people.
Ready To Fly?
Our cloud communications solutions make it possible for over 25,000 businesses to instantly connect with billions of devices worldwide, allowing them to speak with their customers in the same ways they talk to their friends.
Headquartered in Amsterdam, we operate across 10 international hubs and we’re proud to be a “Work Anywhere” company. Our unique and united culture is rooted in our team: a diverse flock of over 700 Birds who represent 55 nationalities and counting. We’re smart, fast, and hungry. Our potential for growth is limitless. You can learn more about our story and life as a Bird via #messagebird.
MessageBird is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.
Recruitment Privacy Statement: https://messagebird.com/download/pdf/MB-recruitment-privacy-notice%202020.pdf