Michael Page Hiring for Lead Analyst, Technical Admin -Colt Technology Services at India Full Time

Full Job Description
To join a business that delivers extraordinary connections with genuine care Be
Colt brings together amazing people, intelligent networks and likeminded partner
About Our Client

Colt provides world-class network and communications services to information-intensive businesses across Europe, Asia, and North America. With local market understanding and global reach – it is big enough to deliver and small enough to care.

Colt’s IQ Network, provides digital infrastructure on your terms and enables the services that keep your business running. We want the world’s leading businesses to choose to connect with us and we do that by providing an incredible customer experience. It’s already industry-leading and we’re aiming even higher. That’s how we create extraordinary connections, with our customers, our partners, our people and our planet.

Colt is a growing business that is investing in its people. It offers skill development, learning pathways and accreditation to help employees perform at their best, regardless of role and location. In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. It recognises the importance of a work life balance.

Job Description
Technical Validation & Provisioning of standard and bespoke IPVPN/IPACCESS Customers.
APT provisioning for customer performance reporting. Allocating and managing Public & Private IPV4 & IPV6 address space for customers/DCN networks.
Support the roll out of strategic projects and Network Optimization programmed (SD-WAN Global CPE project, Migration Projects etc.)
Managing the IP delivery dashboard (Analyze data, reports, trends and prepare internal dashboard).
Support on License Management process and drive improvements.
Technical validation & provisioning of standard/bespoke services for IP products.
Support in modifying APT, updating database like Siebel/OHS, APT and pre and post audit during migration projects.
Pre-provisioning/configuring of IP Access service on PE (Provider Equipment) routers.
Hands-on experience on Cisco and Juniper Devices.
Build and maintain strong and effective working relationship with various functions/teams across all regions to ensure timely delivery of customer orders and services. Co-ordinate with rapid response to issues & escalations, ensuring that appropriate action is taken to investigate and resolve them.
Drive improvements and Project Melhoria initiatives towards Quality Improvement, Revenue Leakage, Customer Experience, Capex/Opex saving, Productivity improvement and strengthening the team engagement.
Demonstrate and drive Colt values.
Supporting customer trouble tickets related to performance reporting.
Support Change Requests for Internal & External Customers.
Having 7 to 9 Years of relevant Experience.
Real time closure of Order Handling System & XTRAC (workflow tools) tasks
Maintain a high quality of output and ensure completion of tasks to a target of zero errors.
Should be ready to cover Out of Office Hours support.
Strengthen existing Quality Control mechanism & ensure to update Quality Reports on regular basis and work on improvement plans. SME quality checks should be performed on real time and consistent basis.
If there is any escalation, you are expected to analyze the incident and submit an RCA report to Team Lead/Manager on priority.
The Successful Applicant
The ideal candidate should have at least 7+ years of relevant industry experience.
Understand the project lifecycle (Support UAT/ORT, project calls etc.)
Strong MS office skills and capability to pick up new systems and tools easily.
Drive efficiency improvement (KPI’s, Quality, OLA) & manage Fixed cost.
Work towards driving better NES score
Technical validation & provisioning of standard/bespoke services for IP products.
APT provisioning for customer performance reporting. Allocating and managing Public & Private IPV4 & IPV6 address space for customers/DCN networks.
Timely updation of Process documents inline to ISO parameters.
Should be ready to cover Out of Office Hours support.
Implement Differentiated Customer Experience (Premium+, Premium and Standard)
Drive improvement and automation projects under Project Melhoria initiatives.
Support on License Management process and drive improvements.
Supporting strategic initiatives as per agreed business plan.
Pre-provisioning/configuring of IP Access service on PE (Provider Equipment) routers.
What’s on Offer

Colt provides world-class network and communications services to information-intensive businesses across Europe, Asia, and North America. With local market understanding and global reach – it is big enough to deliver and small enough to care.

Colt’s IQ Network, provides digital infrastructure on your terms and enables the services that keep your business running. We want the world’s leading businesses to choose to connect with us and we do that by providing an incredible customer experience. It’s already industry-leading and we’re aiming even higher. That’s how we create extraordinary connections, with our customers, our partners, our people and our planet.

Colt is a growing business that is investing in its people. It offers skill development, learning pathways and accreditation to help employees perform at their best, regardless of role and location. In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. It recognises the importance of a work life balance.