Microland Hiring for Administrator – CIS at Bengaluru, Karnataka Full Time

Full Job Description
Additional details
Level
P2
Requirement location
India – Bengaluru
Number of Position
1
Employment type
ML
Cluster/Group
CORP
Business Unit
CORP
Department
CIS – Infrastructure
Job Description

Competency: L3 skills: 1 Hardware and Networking ýff Hardware Knowledge Multiple Vendor product. Clear technical understanding of native remote management (remote console) tools. Isolating hardware issues via troubleshooting. 2 Operating Systems – Install, Configure and manage (10-15) servers; Help troubleshoot server issues and escalated client issues; Working knowledge on AD Users and Group administration, FSMO Roles, Site & Subnets Technical understanding of FRS Configuration/ Troubleshooting Global Catalog Server, AD Group Policy Technical understanding of AD tools and resource kit tools, Software, service pack installation Install, Configure and manage multiple Client OS ; Help troubleshoot client OS issues; Knowledge on various OS servicing tools like DISM, Sysprep etc Ability to Generalize and globalize the Image OS to standardize the Image being rolled out 3 Exchange, O365 & Mobility – knowledge of Exchange server, Software, service pack installation, troubleshoot various server related issues, troubleshoot NDRs, tracking emails, Knowledge of Mobility server/device 4 Knowledge on Backup – Operational knowledge of back up Policy, Storage unit, System State Backup / File-Folders backup 5 Knowledge on Audio, Video support – Knowledge of audio, video device exposure to enable business function requirements 6 Hands on Antivirus – Exposure to native & 3rd party antivirus management tools along with understanding of Virus definitions/signature update, etc Knowledge about Virus, spam, trojans, spyware, etc. Setup and Configuration. This is a good to have competency; 7 Other End point business applications (Asset software client, distribution SW client, business application client, Productivity SW) – Installation and configuration of client applications and basic troubleshooting, including specialized applications of industry specific or technology specific (client side voice equipment support in BPO or BFSI application support, or engineering application support or mobility client support which are of latest technologies) Process: Service desk: 1. Should be able to understand the Service Desk defined R&R and Supporting Procedure and Work Instructions to facilitate proper Incident Detection recording, service request initiation 2. Should be able to co-ordinate with the other necessary components(Customer, Vendor, IM, PM etc) for effective and efficient implementation of the CM Process 3. Should co-ordinate with the second and third line support and confirm with the customers and close incidents and also contributing to Problem Identification Incident management: 1. Should be able to understand the defined IM Process and Supporting Procedure and Work Instructions to ensure proper Incident Detection recording, Classification, Investigation, Diagnosis, Resolution and Closure of Incidents 2. Should follow the defined Process to ensure 100% compliance w.r.t the Process as well as SLA Problem Management: 1. Should be able to understand the defined PM Process and procedures for appropriate classification, Diagnosis, RCA, Solution Implementation and providing a permanent fix to the Problem and updation of Known Error Database 2. Should be able to adhere to the PM Process to ensure that the pre-defined SLA is met 3. Should be able to co-ordinate with the other necessary components(customer, vendor etc) for identification of root cause and implementation of permanent fix SLA Management 1. Should be able to understand the defined SLA/OLA/UC 2. Would be providing timely management reports to control or manage the internal process Vendor Management 1. Should be able to understand the defined VM Process and Supporting Procedure and Work Instructions to ensure proper call triage with vendors for logging calls & schedules for onsite/remote intervention, 2. Should be able to communicate on the changes to logged cases, notifications received on product recommendations & escalate when necessary Behavioral Skills 1. Communication: 2. Customer & Business orientation 3. Result orientation & accountability 4. Change orientation 5. Managing stress