Microland Hiring for Administrator – VoIP at Pune, Maharashtra Full Time

Full Job Description
Additional details
Level
P2
Requirement location
India – Pune
Number of Position
1
Employment type
ML
Cluster/Group
Microland Delivery
Business Unit
RUN – GLOBAL
Department
US
Job Description

Roles & Responsibilities

Hardware & Networking

_Perform SOP based MACD

_Interpret different parameters used for monitoring and notify to L2

PBX/IPT

_Create new users / extensions / agents

_Monitor health status as defined in SOP

_Monitor and report capacity breach status (such as license, ports, media resources etc.)

Network Management Tools

_Create new users / agents / agent group / queues & fetch reports

_Install management supervisor tool on end user devices

_Real time call queue monitoring and report generation in a Call Centre environment.

Voice/ Call Recording Solution

_Fetch recorded voice .wav files

_Install security service pack following SOP

_Remote infrastructure management and use ticketing tools (Service Now, Remedy etc.)
Work with & manage platforms: Cisco UCCX, Cisco Call Manager, Cisco Unity Connection, Cisco IP Phones and Unified Clients, Cisco voice Gateways, CUBE, Cisco Modules T1 PRI, E1 PRI, FXS, FXO, E&M, BRI, etc., Signaling Protocols MGCP, H323, Skinny, SIP
Backup & Recovery

_Monitor application backup status

_Check disk space for backup

_Change backup tape, where needed

Technical Skills

a. Hardware, Network Components, Devices (F)

b. PBX (F)

c. Network Infrastructure and Tools (A)

d. Voice /Call Recording Solution (A)

e. Storage and Backup Administration (A)

Behavioral Skills

Email Communication, Presentation, PublicSpeaking (F)

Interpersonal Skills, Nurturing Relationships (A)

Customer Service Orientation, Business Appreciation (A)
Proficiency Legend: (A) – Aware; (F) – Familiar; (P) – Proficient; (E) – Expert.