Micromatic Machine Tools PVT LTD Hiring for Customer Service Coordinator at Bangalore Full Time

Job Summary

This position will be a part of the Service team responsible for maintaining and executing effective Service support function.

Responsibilities and Duties

1. Receiving the Call Centre Calls and tracking updations.

2. Preparation Activity Reports based on call receipt and closed calls to respective Service Function.& Machine Dispatches Vs Commissioning Sheet Updation.

3. Updating in CRM with the Technical Personnel instruction In Call Centre & MRN Creation in CRM Technical Personnel instruction.

4. CRM Case Assigning To Engineers In CRM with the Consolation Functional Head/Service Head.

5. Assisting Amc Offer Creation & Amc Contact updation, Labour Quotation & Order Wise Intimation Letter Preparation with instruction of Functional Head/Service Head.

6. Maintaining & Monitoring Of Training records as per the ISO procedure of Service function

7. Tracking Of O/W Calls For CV& NV Reason The Same Report Submission To Service Head And Co. Periodically & Copy To Co. On Monthly Basis.

8. Maintaining And Monitoring Of Pro-Active Visit Report Updation To Service Head At Regular Intervals.

9. Maintaining Of 90 Days CSS Report And The Same Sending To Co.

10. Principal Engineers Visit To Customer -Report Maintaing And Submitting To Co. at Regular Intervals With Copy Of Service Head.

Required Experience, Skills and Qualifications

Any Graduate

Candidate with good Communication skills

Handling the documentations

Well versed with MS office

Should be a young and energetic

Job Type: Full-time

Salary: ₹19,000.00 – ₹24,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift