Microsoft Corporation Hiring for Customer Engineer – Azure FastTrack at Hyderabad, India Full Time

Azure Customer Engineer (FastTrack for Azure – Azure Core)

Microsoft Azure provides customers with on-demand and infinitely scalable infrastructure and platform for customers to build, host, and scale service applications on the Internet through Microsoft’s global data centers.

Are you interested in working for some of the most exciting products in Microsoft; passionate about exceeding customer expectations and advancing Microsoft’s cloud first strategy? Are you passionate about cloud computing technology and driving growth in one of Microsoft’s core businesses?

If the answer is mostly yes, come join our FastTrack for Azure (FTA) team – part of the Azure Customer Experience (CXP) team – that enables customers to accelerate and de-risk their journey to Azure while improving the platform.

FastTrack for Azure (FTA) is a customer success service to help customers confidently onboard to Azure and getting them on the right track to “build it right, architect it right, the first time”. FTA takes a solution-centric approach and provides customers with Engineering resources, best practices, tools, and resources that drive Azure usage.

Be a part of a team that is a fast-growing Engineering team of customer obsessed & passionate individuals that drive positive customer outcomes and experiences.

Responsibilities

As a Customer Engineer at FTA, you will primarily be working with customers in providing thoughtful guidance & sharing best practices to ensure reliable, scalable, secured and cost optimized deployment of their Infrastructure & Applications on Microsoft Azure. Some of the key responsibilities will include:

• Directly engage with customers and partners to validate & accelerate new Azure and existing Solutions for Azure migration & modernize; partner with other Customer Engineers to provide end to end guidance.

• Accelerate the customers’ project. Provide knowledge and insight to build the customers’ confidence and drive customer resilience.

• Drive product improvement by capturing product related feedback that can be triaged by the relevant Product teams.

• Contribute to documentation through sample scripts, blogs, architecture best practices.

• Partner with FTA Program Managers in helping them scope pre-qualified complex projects.

Qualifications

Skills listed below can help in being successful in this role, we don’t expect you to have all of them and we seek individuals who are excited about this role and love to learn what’s required.

Successful Candidate Competencies

• Real day-to-day external customer-facing experience and empathy

• Keen ability to communicate ideas effectively with engineers and engineering teams.

• Proven skills and abilities to consistently create an amazingly positive experience for customers.

• Track record of constant learning

Technical Experience

• An understanding of Azure fundamentals, such as Governance, Networking, Security, Monitoring, Resiliency, Business Continuity, and Management

• Cloud solution architecture skills; Experience working on designing and deploying solutions on public clouds.

• Experience with and ability to lead customers with two or more of the following:

• Azure DC Migration

• Azure Virtual Desktop

• Azure VMware Solution

• Azure Landing Zone or Cloud Landing Zone

• Good to have but not mandatory – Experience working on hybrid and multi-cloud solutions such as Azure Stack HCI, Azure Arc and Control Plane and/or on other public clouds.

Customer Facing Experience

• Effectively driving recommendations and land priorities across customers, partners, senior executives across organizational boundaries

• Leading projects, consulting and/or delivery experience

• Leading customer focused technical conversations by collaborating with relevant experts within FastTrack for Azure and across other engineering teams.

• Excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations; to lead projects and to motivate others.

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.