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Microsoft Hiring for Account Delivery Executive (West) – BFSI at Mumbai Full Time
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Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Microsoft Consulting Services helps Microsoft customers around the world get the best outcomes from their investments in the latest Microsoft cloud technologies. We focus on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience.
As an Account Delivery Executive (ADE) you will be the strategic partner for both the commercial account team and the customer that brings Microsoft’s own professional services teams to deliver and support digital transformation solutions for our customers. As the Microsoft’s commercial business evolves from selling and building individual products to becoming the strategic digital transformation platform and partner of choice, you will lead Microsoft Consulting Services teams in the delivery of those solutions and be a key part of our customer’s success.
A career as an Account Delivery Executive (ADE) at Microsoft will give you the opportunity to join a talented and dedicated team in pursuit of an ambitious goal.
Reach:
You’ll partner and collaborate with multiple teams across disciplines, organizations and geographies, as you help bring Microsoft’s latest technologies and products together into real live solutions for customers.
Freedom:
As you partner with other teams to help sell, deliver and support our solutions, you’ll find opportunities to enhance your skills and talents, explore your interests, and grow your career.
Inspiration:
Be on the leading edge of helping our customers reinvent what it means to do business. Watch the impact of how you bring Microsoft Consulting Services teams together to deliver and support innovative solutions to our largest customers.
You’ll have the reach, freedom and inspiration to have lasting impact and make a difference
Role Overview:
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Lead the Industry Solutions delivery capability with a focus on Banking customers.
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Be the Industry Solutions interface to the CSU and EOU for consumption planning and management
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Drive accountability for customer loyalty through CPE best practices
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Embrace Leading Edge Delivery (LED) principles, tools and practices
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Establish Customer Success Expectations and review regularly with customer and delivery team
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Focus on customer outcomes, collaborate with delivery teams on customer plans to improve delivery outcomes, applying knowledge of customer strategy for improved decision making
Key Outcomes you will drive
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Cloud Consumption
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Delivered Value
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Billed Revenue
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Customer Satisfaction
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Production-grade Consumption
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Deeper and more expansive BDM relationships
Responsibilities
Customer Relationships
- Creates a strategic support relationship with key stakeholders within moderately large, challenging, and/or complex (e.g., tier 2, high-revenue generation, complex transformation) customer organizations, including the information technology (IT) Directors, Chief Technology Officer (CTO), Chief Information Officer (CIO), and Line of Business (LOB) leaders, as well as technology professionals, to enable quality service delivery. Expands customer relationships beyond the current support contract owners and seeks out new customer opportunities.
- Gathers information on the business and information technology (IT) objectives, priorities, and strategies for moderately challenging or complex customer organizations in order to develop and manage the delivery of a comprehensive service delivery plan. Communicates current view of services (support and Microsoft Consulting Services [MCSs]) to customer executives on regular cadence.
- Drives the case for change to help customers evolve their information technology (IT) maturity, drives productive use of Microsoft products, and enables and supports IT to make the business more effective by presenting the strategic business and technical need for change.
Internal Relationships and Coordination
- Connects identified opportunities, questions, and/or issues from large or challenging customer organizations with complex internal Microsoft technical/sales teams. Orchestrates teams to address, using a breadth of technical knowledge to identify a broad set of internal teams. Coordinates with internal teams to establish accountabilities to drive customer outcomes.
Portfolio Management
- Manages a mid-sized account portfolio of Microsoft Consulting Services (MCS) delivery (through Project Managers). Drives action to expand the portfolio and drive consumption.
Business Growth
- Partners with Sales and other Services personnel to strategize on ways to create new opportunities and sustainable growth for customer accounts.
- Supports the closing of deals and contract renewals for moderately complex or large customer accounts (e.g., tier 2) by negotiating, sharing long-term customer needs with Sales and Account teams, and strategizes on upcoming project plans and cyclical contract scoping.
- Contributes to and influences account planning for portfolio.
Delivery
- Drives and maintains obligations to customer contracts and ensures delivery services for customers across the services lifecycle (from development to support), including envisioning, solution development, service delivery planning, cloud consumption and usage, service delivery management, incident management/escalations, and proactive remediation services. Leads steering committee meetings with strategic customers to discuss progress toward delivery success.
Consumption
- Contributes to consumption activities, through others (e.g., Customer Success Manager [CSM], Technical Account Manager [TAM]), for customers by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases.
Escalations
- Implements escalation management governance processes. May resolve issues identified and escalated by peer groups (e.g., Technical Account Managers [TAMs]) regarding internal or critical customer issues through coordination with internal peer teams and/or customer contact.
Business Management
- Collaborates with Sales to support contract setup, signature, compliance, and execution from deal approval to invoicing and closure. Manages areas of fiscal responsibility within portfolio, staying within budget while driving engagement profitability and risk management.
Other
- Embody our culture and values
Qualifications
Required/Minimum Qualifications
- Managing multiple complex projects specifically in the area of Data and AI and Infrastructure preferably using Microsoft technologies
- Bachelor’s Degree in Computer Science, Business Management, or related field AND 12+ years service delivery and client-facing experience
- OR Master’s Degree in Computer Science, Business Management, or related field AND 12+ years project management, service delivery and client-facing experience
- And 4+ years account management or equivalent experience.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.