Milliman Hiring for H&W Benefits Administrator at Gurgaon, Haryana Full Time

Duties/Responsibilities:
Respond to emails from participants regarding basic questions on their benefits.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels

Acknowledging and resolving customer complaints.

Creating WFM reports for the call center management.

Knowing our products inside and out so that you can answer questions.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Chat and email evaluations

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

Required Skills & Attributes:
Excellent verbal and written communication skills

Strong logical, analytical, and problem-solving skills

Proficient with Microsoft Office or related software

Prior customer service or Account Receivable experience will give you an edge.

US Benefit administration experience is mandatory.

Required Qualifications:
2-4 years of experience into Benefit Administration any domain

Bachelor’s degree in any discipline

Preferred Skills and Qualifications:
High integrity and discretion to ensure the confidentiality of sensitive client data.

Ability to work in a team environment and individually.

Effective planning and priority setting.

Ability to prioritize tasks and to delegate them when appropriate.

Ability to function well in a high-paced and at times stressful environment.