Mindmap Consulting Hiring for Chat process at Hyderābād Full Time

Non-Voice Process:

Skill Set Required:

Excellent written communication and email skills

Customer centric attitude

Typing speed >40 WPM

Basic understanding of android and smartphones

Familiar with North American and European culture.

Working experience in Order Management and technical support chat process is preferred

Basic understanding of customer service metrics like CSAT, Quality and AHT

Job Description:

Answer incoming chats and respond to customer’s emails

Determines requirements by working with customers

Provide a delightful experience to the customers by resolving their issues Document all information according to standard operating procedures Handle customer complaints respectfully and professionally

Recognize, document, and alert the management team for trends in customer contacts

Follow up with customers wherever necessary

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹8,086.00 – ₹20,690.20 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental pay types:

• Performance bonus
• Quarterly bonus
• Yearly bonus

Speak with the employer
+91 8905382357