ML Ventures Hiring for Customer Experience Manager at India Full Time

We are an equal opportunity employer and work with a global team. You will be responsible for managing all aspects of customer conversations, feedback and queries for our group brands. The audience we cater to is Pan–India and as such very strong Proficiency in English (written and spoken) is a must.

Responsibilities:

• Interact with clients and build relationships with them while ensuring their needs are being met
• Oversee a team of customer service Associate’s and ensure they are providing an exceptional client experience
• Mastermind creative ways to deliver an exceptional client experience
• Develop and oversee the implementation of client service protocols
• Resolve complex client problems or disputes in a professional manner
• Coach and support team members to help them meet departmental goals
• Keep records and documentation of client interactions for training purposes
• Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement

Qualifications:

• 5+ years prior experience in customer facing roles
• Proven experience in a leadership role is required
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem solving skills and the ability to make sound judgement calls
• Superior organizational and time management skills
• Knowledge of customer service programs and databases, or the ability to learn new software quickly
• Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience
• Ability to speak a second language is an asset

REQUIREMENTS:

• Excellent communication skills with strong proficiency in spoken and written English
• Ability to work in a fast-paced startup like environment
• Willingness to learn and try new things including taking on responsibilities that are not strictly within your role
• Focus on personal and skill growth

Job Type: Full-time

Salary: ₹15,000.00 – ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Schedule:

• Day shift
• Flexible shift
• Morning shift

Supplemental Pay:

• Yearly bonus

COVID-19 considerations:
All our employees are vaccinated and wear masks at work.

Education:

• Bachelor’s (Required)

Experience:

• total work: 3 years (Preferred)

Language:

• English (Required)

Work Remotely:

• Yes