Mondelēz International Hiring for People Experience Team Lead, MSC Baddi at Baddi, Himachal Pradesh, India Full Time

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

As part of Mondelēz International Business Services, you work with the services operations capability leads to ensure that defined processes and tools (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.) are used to provide impeccable service to the organization. You and your team will define and carry out resourcing plans that deliver efficient organizational performance

How You Will Contribute

In this role, you will oversee compliance monitoring, quality assurance and data protection activities and ensure the effective use of enabling technology, including case management tools. In addition, you will plan for and make sure that daily activities are completed, and implement and monitor quality standards for your team, including reviewing and adjusting key performance indicators and service level agreements to drive continuous improvement. You will also monitor, analyze and improve team performance to improve customer satisfaction. As a people leader, you will coach, motivate, train and inspire direct reports, provide guidance and direction to your team to ensure they are providing excellent responses to queries and requests, and manage individual performance.

What You Will Bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Data management
• Leading teams, coaching and mentoring
• Managing performance driven by service level agreements and metrics
• Relationship management with a client focus
• Problem solving and analytical skills
• Communicating effectively, verbally and in writing
• Process management skills
• Working in a shared service organization a decided advantage

More about this role: PE Lead for Baddi Plant (HR and LR)

• Use Business Unit knowledge to provide local HR services that are relevant and tailored to the needs of the BU/location (e.g. Time & Attendance support, etc.)
• Demonstrate a deep understanding of the local BU/location; work as part of the BU squad, providing business intimacy and supporting with delivery of local HR services
• Escalate business specific queries to the BU People Experience Lead and functional queries to the relevant SSC team
• Key point of contact to employee and managers for HR related queries, self-service transactions, HR portal navigation, policy interpretation and process support requiring face-to-face interaction and hard copy documentation
• Responsible for focusing on employee experience and continuous improvement of end-to-end operational HR services
• Responsible for delivery of the following services:
• ongoing onboarding
• local learning delivery
• time & attendance (plant)
• local query resolution
• hourly recruitment (plant outside NA)
• Provides HR advice and guidance in relation to their BU, empowered to use their judgement and business knowledge to pre-empt any HR concerns and proactively seek solutions
• Supports documentation and implements local / country specific policies
• Responsible for identifying service issues, proposing improvements and supporting implementing changes
• Supports the delivery of projects and initiatives within their country/BU
• Responsible for Employee Relations support (where service not provided by SSC)

Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy

Business Unit Summary

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has been in India for over 70 years, making sure our mouth-watering and well-loved local and global brands such as Cadbury chocolates, Bournvita and Tang powdered beverages, Oreo and Cadbury Bournvita biscuits, and Halls and Cadbury Choclairs Gold candies get safely into our customers hands—and mouths. Headquartered in Mumbai, the company has more than 3,300 employees proudly working across sales offices in New Delhi, Mumbai, Kolkata and Chennai and in manufacturing facilities at Maharashtra, Madhya Pradesh, Himachal Pradesh and Andhra Pradesh, at our global Research & Development Technical Centre and Global Business Hub in Maharashtra and in a vast distribution network across the country. We are also proud to be recognised by Avatar as the Best Companies for Women in India in 2019 – the fourth time we’ve received this award.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Service Operations (Delivery)

Global Business Services