Moonlight Placement Services Hiring for Customer Service Advisor – Blended at India Full Time

Customer Service Advisor – Blended

5TH TO 12TH FLOOR(PART), BUILDING G2,, GERA COMMERZONE SEZ, SURVEY NO. 65, KHARADI,Pune

7 LPA + Excellent Benefits
Shift pattern – Rotating between 7am and 11pm Monday – Sunday Any 9 Hrs Rotational Shift & 2 Rotational Week Off

What you will be doing?

• Providing excellent customer service and responses on behalf of Barclays through various communication channels
• Working as one team across multiple channels, you will personalise each interaction with a customer, providing support and outcomes to best suit their needs
• Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure they feel valued
• Demonstrating knowledge of our processes/policies to ensure that customers feel confident in our colleagues, and knowing when to escalate where appropriate
• Educating our customers on a range of products and services as well as the different channels they can utilize to engage with us directly
• Investigating emotive and complex customer and client queries, concerns and complaints related to an extensive range of products
• Understanding a customer’s financial position through listening to customer’s specific circumstances and tailoring the relevant solution to their needs

What we’re looking for:

• Strong communication, customer service and empathy skills, with the ability to use a range of communication styles to provide a personal approach
• Proven ability to use Microsoft Office
• The ability to educate our customers on a range of products and services
• A genuine passion for helping others with a customer centric mindset

Skills that will help you in the role:

• Ability to work seamlessly as part of a team but also to their own initiative
• Experience in Retail Banking is desired but not essential, as we are looking for people that are passionate about customer service

• Competitive salary
• Competitive holiday allowance
• Life assurance
• Income protection
• Private medical care
• Pension contribution
• Flexible working
• Voluntary benefits and more

Job Types: Full-time, Regular / Permanent

Salary: ₹30,000.00 – ₹60,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Schedule:

• Evening shift
• Flexible shift
• Morning shift
• Night shift
• Rotational shift

Supplemental pay types:

• Commission pay
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• SURVEY NO. 65, KHARADI, Pune: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Required)

Experience:

• total work: 1 year (Required)

Language:

• English (Required)

Work Location: One location