Moonlight Placement Services Hiring for Customer Service Representative at Mumbai Full Time

Designation: Customer Service Associate (Full Time)

Description: Process Sunshine Process Job Code BJC/69 Gender Female / Male About Process Handle customer interactions on a daily basis with 0 availability time Ensure SLA’s are met consistently at individual and team level Meet and exceed all performance thresholds Focus on Key KPI’s like RSAT, AHT and customer experience Constantly remain abreast with new changes Implement feedback and corrective actions to avoid repeat instances Title Customer Service Associate Location Malad Dindoshi Requirement Excellent Communication Skills Strong Team Player Strong Domain Knowledge Preferred Strong feedback implementation skills Possess Positive attitude and know to promote brand value Ability to work in any shifts, majority being night and midnight shifts Education HSC/ Graduate Experience HSC+18 months of Experience / Graduate+9 months of Experience Shift timings Rotational Shifts Transport BoundariesWestern : Churchgate to Bhayender/ Bhayender to Thane via Ghodbunder road. Transport Facility Home pick up and drop for night shifts only Salary range Maximum Salary upto 6 lacs and minimum would depend on last drwan Weekly Offs 5 Days working/ 2 wekoffs Age 45 Years USP Brand, Salary, Growth Opportunity Rounds of Interview HR (Check previous experience, Qualification, Age, Communication skills, Compensation, SVNA (Voice and Accent) Operations round (Check stability & discuss salary) Documentation Educational + Identity Proof + Residential Proof +Offer Letter + Salary Proof (Bank Statement)

Job Types: Full-time, Regular / Permanent

Salary: ₹20,000.00 – ₹44,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Night shift
• Rotational shift

Supplemental pay types:

• Commission pay
• Joining bonus
• Overtime pay
• Performance bonus
• Quarterly bonus
• Shift allowance
• Yearly bonus

Ability to commute/relocate:

• Greater Mumbai, Mumbai Suburban – 400097, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you from Mumbai

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)
• Hindi (Preferred)