My designation Hiring for CUSTOMER SERVICE REPRESENTATIVE at Thiruvananthapuram Full Time

MYDESIGNATION, the leading youngster brand is now hiring customer service representatives to join our team. You will have to manage customer queries and complaints. You will also be handling order management and escalate complaints across a number of communication channels. To do well in this role you need to have strong communication skills and have experience working with computers.

Salary: 15,000K to 20,000K , based on your experience and skill

Major Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer calls/chats.
• Acknowledging/resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms and applications.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with the team and concerned departments as necessary.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Job Types: Full-time, Fresher

Salary: ₹15,000.00 – ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Fixed shift