MyOperator Hiring for Call Quality Analyst at Remote Full Time

Call Quality Analyst – up to 4.5 LPA – Remote Working

Job Description

The Call Quality Analyst (QA) is responsible for assessing the quality of the performance of our sales & customer success associates who deal with our existing and potential customers. The QA will monitor inbound and outbound calls, chats, and support ticket responses to assess an associate’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing quality processes and procedures; as well as making recommendations for enhancements to the client’s success or sales process & training materials as needed to enhance the overall MyOperator customer experience.

Key responsibility area

Develop or understand evaluation programs or Scorecard

Call Monitoring or Evaluation

Reporting

Training and Coaching/Feedback

Drive process improvements

Requirements

• Graduate and over with excellent oral and written communication skills.

• Exceptional listening and analytical skills

• Must adapt well to change and successfully set and adjust priorities as needed

• Must be proficient with GSuites (intermediate Docs, advanced Sheets)

• Strong data analytical capabilities to check trends, historical data, and predictive analysis

• Strong analytical skills and hands-on with spreadsheets, presentations & document writing.

• Six Sigma Yellow OR Green Belt Certified candidates would be preferred

Benefits

• 100% Remote Working

• Device & WiFi Reimbursement

Job Types: Full-time, Regular / Permanent

Salary: ₹30,249.57 – ₹35,429.69 per month

Benefits:

• Internet reimbursement
• Work from home

Schedule:

• Day shift

Application Question(s):

• How many years of experience do you have with Call/email & Chat Audits?
• How many years of experience do you have in giving constructive feedback?
• How many years of experience do you have with Dashboards & Reports?
• The maximum CTC on offer for this role is 4 LPA are you comfortable with that?
• How many years of experience do you have in Coaching?
• Are you from the Software QA domain?
• Are you comfortable working in a remote setting?
• Are you a certified Lean Six Sigma Green Belt?

Experience:

• Call Quality Analyst: 2 years (Required)

Application Deadline: 05/10/2022