MySense Technologies Hiring for Customer Support Executive at Mohali Full Time

Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update customers logs in our internal databases with information about technical issues and useful discussions with customers

Monitor customer Queries on the support forum and reaches out to provide assistance

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities with new updates for the services

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share it with our Product, Marketing teams

*
Requirements

Experience as a Customer Support Specialist or similar CS role

Basic knowledge about Wordpress, Wordpress plugins

Familiarity with our industry product and services

Experience using help desk software and remote support tools

Understanding of how CRM systems work

Excellent Speaking, reading, writing communications and problem-solving skills

Excellent Email writing communication

Multi-tasking abilities

Patience when handling tough cases

BTech in Computer Science or relevant diplo
*

Job Types: Full-time, Volunteer, Walk-In

Salary: Up to ₹30,000.00 per month

Schedule:

• Day shift
• Monday to Friday
• Morning shift

Supplemental Pay:

• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Remotely:

• No

Speak with the employer
+91 9779310069