Namecheap Web Services Pvt Ltd Hiring for Customer Support Specialist at Coimbatore Full Time

Customer Support Specialist – Job Description

About the Job:

Namecheap was founded in 2000 on the idea that all people deserve value-priced domains delivered through stellar service. Today, Namecheap is a leading ICANN-accredited domain name registrar and web hosting company with over two million customers and ten million domains under management — and we’re just getting started.

Our culture is built on the values that we live every day; the way we work, the way we collaborate with our global network of colleagues, and the way we relentlessly innovate solutions that meet the emerging needs of our customers.

This role is open to anyone who’s based in Coimbatore and ready to work on a remote basis now, after pandemic the work location is Tidel Park, Coimbatore. You’ll be part of a truly global network by joining Namecheap’s teammates from 18 countries in Europe, South America, Canada, and the United States. For this role, you will join more than 1,500 location-based employees in Ukraine, Portugal, and India.

Who You’ll Work With

You will work with a multidisciplinary team in India, composed of Customer support executives and QAs. You’ll interact with our customers, Product teams and with other Development teams around the world.

What You’ll Do

You will provide technical support to more than 2 million customers all over the world by answering their queries and helping them to understand about Namecheap products and services based on their need and assist them configure our products. If you are passionate about assisting people, troubleshooting and build a career in IT, this opportunity will certainly help you to do it.

What You’ll Learn

Technical training with unique content from our dedicated internal Training Center – expect to quickly become the tech expert in your friends and family when you learn:

• What the Internet consists of and how it works

• Why domains and hosting are necessary

• How to manage Internet services and how Internet payments work

• How to interact with customers all over the world

• How to communicate in a modern business environment

• How to work and succeed inside a global technology company

• New soft and hard skills by participating in Namecheap University and our company’s homegrown learning and professional development programs

What would be great if you had

• Any engineering/computer science/ IT graduate with 0 – 2 years of experience in Technical chat support

• Excellent verbal and written English skills

• Typing skills (approx. 40-50 words per minute)

• Entry-level to intermediate experience working with chat and email support

• Comfortable with handling multiple requests

• Ability to help customers understand Namecheap products and services and know which to select

• Ability to help clients configure our products, so they can start and keep building their internet dreams

What’s in it for you / Our work culture and benefits

• You’ll receive a competitive salary

• A reward system with points you can earn and redeem for hot items like company swag, Gift vouchers, appreciation certificates.

• Team outings, Team building activities in and outside the office throughout the year

• Competitive vacation time

• Allowances, complimentary taxi service for noon and night shifts

• Medical Health Insurance for the self and family.

• Awesome teammates

• A comfortable, healthy office with evening snacks, espresso, and more teas than you can count

“If you’re energized by the idea of contributing to this mission, be ready to hack your career to fast-forward your professional growth, where you’re free to try and learn on the go, and where even failures are smart and they are inspiration for success!”

#equalopportunity

Job Types: Full-time, Regular / Permanent

Pay: Up to ₹20,000.00 per month

Benefits:

• Health insurance
• Internet reimbursement

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay
• Shift allowance

COVID-19 considerations:
WFH temporarily due to COVID