National Instruments Hiring for Staff Customer Service Representative (supporting India) at Bengaluru, Karnataka, India Full Time

Job Description

Job Scope

• Manage Quote to Order Process.
• Manage all system sales orders or quote request. Prepare and enter data into Oracle system, and process customer orders/Quote. Ensure accuracy in pricing, order information and technical specification accuracy and maintain precise records.
• Provide professional, timely and accurate information to incoming customer enquiry about order status, product availability and shipment details.
• Fulfils orders, including order entry, administration, shipping and timely shipment
• Confirm and verify information on purchase orders, including pricing, products, Inco term, freight term, payment term
• Accurate data entry into Oracle system; including order entry, credits, debits and pricing
• Coordinate with plant & Logistics, on timely shipments.
• Assist the credit department on invoicing/past due issues
• Provide backup support to team members
• Respond to and resolve customer inquiries
• Partner with Sales, to provide customers an outstanding service and to meet and exceed customer’s expectation.

Required Skills

• A Bachelor’s degree in any field with relevant customer service experience
• Proficiency in Mandarin, Korean or Japanese is a requirement for this position
• Attention to detail
• Customer-focused
• Excellent organizational skills and ability to manage and prioritize multiple issues simultaneously
• Ability to integrate information and make decisions in support of business goals
• Excellent interpersonal and communication skills
• Ability to effectively interact with internal and external associates
• Sense of urgency and ability to make critical decisions independently.
• Computer skills required including Microsoft Office

Why NI?

There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success.

The people : We’re looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.

The ideas : What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? At NI, we build on the big ideas of big dreamers to make their visions a reality.

The technology : With our tailored, software-connected approach, we support our customers through all phases of the product development cycle. From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.

We’ve long been globally recognized as a top employer. Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving. We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.

No matter your career path, we’re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.

Are you up for the challenge of helping shape humanity for the next 100 years? If so, let’s get started, and let’s Engineer Ambitiously together.

We are changing how we work by offering more flexibility. NI has decided to take a hybrid approach (working both on- and off-site) at an aggregate level. We know that different roles have different requirements, so we’re embracing a full range of options.