National Payments Corporation Of India (NPCI) Hiring for Associate / Senior Associate – Business Development (B2B) at Mumbai, Maharashtra, India Full Time

Job Description:

A) Growth –

• Develop and execute strategies that drive rapid user acquisition, engagement, activation and revenue growth for NBBL B2B product.
• Work alongside different stakeholders internally – product, marketing, technology, certification, risk, legal to develop and launch new features or products that support growth, all the while optimizing user experience.
• Constantly striving to better the customer satisfaction and experience from product standpoint.
• Responsible for the success and achievement of numbers (P&L, customers on-boarded, activated) for the assigned category

B) Relationship management –

• Spearhead and drive relationship with Banks, PA/PGs, TSPs from NBBL for B2B product.
• Develop and maintain strong customer centricity principles, both within the organisation as well as with clients
• Understand customer needs and develop plans to address them – ensuring fast closures
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Gain solid knowledge of market trends – regulations and competition

C) Product Enablement –

• Build sound knowledge of the company’s products and offerings
• Create business model and high end decks with complete value prop as a part product pitch to these entities
• Work with product, certification, tech and other internal departments to on-board new prospects and existing players on NBBL products – RuPay, UPI, IMPS, AePS, and others.
• Owning and managing various on-boarding and go-live projects simultaneously in an effective and timely manner.
• Preparing dashboards and trackers and share the same with management on weekly, monthly basis to ensure successful rollout.

D) New Initiatives –

• Identify new use cases as well as new markets with existing and new clients to increase breadth and depth of NBBL products
• Manage various internal stakeholders to take buy in to finalise the concept application

E) Requirements and Skills

• Minimum of 3-10 years of experience in Payments domain in similar role (products/relationship management/certification)
• Customer centric and analytical to influence decision making
• Go getter, self-driven, result oriented with 100% focus on closures
• Excellent inter personal skills to achieve consensus and drive business objectives
• Strong understanding of payments and digital technologies
• Experience in building & running payments products/platforms will be an added advantage
• Experience in banking/payments/fintech is preferred.
• Hands on experience of MS Office – excel, ppt, doc (must have)