NatWest Group Hiring for Customer Service & Operations Unit Leader, Associate at Chennai Full Time

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This role is based in India and as such all normal working days must be carried out in India.

Join us as a Customer Service & Operations Unit Leader, Associate

• In this fast paced and critical role, we’ll look to you to make sure your unit is efficiently planned and operating at optimum capacity
• With a strong customer focus, you’ll be reviewing performance indicators to identify trends and areas of improvement
• If you’re a driven and motivational leader, this could be an opportunity for you to enjoy a fast paced and engaging role, with considerable stakeholder interaction
• This is an office first job, so you’ll be required to work from the office and your shift pattern will cover our UK working hours

What you’ll do

As a Unit Leader, you’ll be delivering all team activities and successful customer and business outcomes by making sure your unit is operating at its best capacity. You’ll maximise efficiency by collaborating with support functions and continuing to make sure you’re your unit is engaged and consistently developing professionally. We’ll also look to you to approve and maintain process documents to help define performance indicators, measure and report MI and enable the right decision making.

Additionally, you’ll be:

• Developing and executing the plan in place for effective training and accreditation
• Delivering cost effective measures within the team, controlling resources and contributing to simplifying the bank
• Developing and maintaining effective relationships with internal and external stakeholders
• Using data insights to drive appropriate change activity, and actively lead and participate in local and global projects
• Understanding and driving the performance of the team consistently, with budget and financial management targets

The skills you’ll need

We’re looking for someone with at least eight years’ relevant experience in Payments, Investigations and Reconciliations with Swift ISO knowledge. You’ll also needknowledge and experience of working in a financial services environment. Strong people management skills are a must, along with the ability to drive, coach and motivate others to succeed.

We’ll also look for you to have:

• An understanding of the industry and our customers
• Knowledge of financial products, processes and banking systems
• A background in risk, compliance and legal issues in different jurisdictions
• An understanding of people processes and policies
• Flexibility to work varying shifts