Navneet Education Limited Hiring for Customer Service Executive at Mumbai Full Time

Job description:

• Answer phone calls in a more professional manner and provide information about products and services as required by the callers
• Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
• Render administrative support to other customer care team members when the need arises, or as instructed
• Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
• Identify tasks critical to keeping customer satisfaction levels in check
• Network with various departments and groups that are involved in customer support
• Ensure maximized productivity and minimized costs

Required Skills:

• Fresher or Previous experience, especially in particular industry, preferred
• Possession of interpersonal skills to be able to relate cordially with different classes of people
• Ability to handle stress well
• Ability to listen and pay attention to details
• Possess a pleasant and clear speaking voice, coupled with a fluency in English
• Possess excellent telephone etiquette
• Proficiency in Microsoft Office Suite
• Ability to work under pressure and still meet up with deadlines without making errors

Job Types: Full-time, Regular / Permanent

Salary: ₹150,000.00 – ₹300,000.00 per year

Benefits:

• Provident Fund

Schedule:

• Day shift
• Flexible shift
• Night shift
• Weekend availability

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Mumbai, Mumbai – 400031, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How soon can you start?
• What is your Expected Package?

Education:

• Bachelor’s (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)
• Hindi (Required)
• Marathi (Required)

Expected Start Date: 10/03/2023