Navnit Motors Pvt Ltd Hiring for Customer Relationship Executive at Mumbai, Maharashtra Full Time

Customer Service Representative – Essential Duties

• Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle’s warranty details, maintenance requirements, and features, particularly those related to safety.
• Introduces customers to service and parts personnel, indicating shop location and hours of operation.
• Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction.
• Develops and monitors the results of a dealership customer service questionnaire.
• Stays abreast of upcoming community events and considers ways in which the dealership might participate.
• Coordinates special dealership events, promotions, and seminars.
• Implements customer satisfaction programs.
• Strives for high ranking on manufacturer surveys. Monitors results frequently.
• Informs salespeople of their individual performance scores and makes suggestions for improvement as needed.
• Acts as a contact person for any special projects regarding dealership improvements.
• Assists service customers during the morning service rush, when possible.
• Maintains a professional appearance.

Job Type: Full-time

Salary: ₹16,000.00 – ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental pay types:

• Performance bonus

Experience:

• Automobile CRE: 1 year (Preferred)
• Customer service: 3 years (Preferred)

Language:

• English (Preferred)

Speak with the employer
+91 9267877296
Expected Start Date: 30/01/2023