NETCARE Consulting LTD Hiring for Chat process at Farīdābād Full Time

Job Description:

**DO NOT APPLY IF YOU DON’T HAVE AN INTERNATIONAL NON VOICE CHAT EXPERIENCE**

• Key Responsibilities:
• Handling customer queries on Web Chat, E-mails and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings

Key Performance Indicators:

• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
• Educate customers on services and processes
• Escalate any issues to the Team Leader
• Achieve agreed KPIs and Objectives
• Adhere strictly to shift schedules
• Adhere to laid down internal policies, procedures and processes
• Work collaboratively with the team

Desired Candidate Profile

· Bachelor’s degree from any stream if you are a Fresher

· Minimum 6 months of relevant experience

· Passionate about customer care

· Good typing speed (Mandatory)

. Good written skills (Mandatory)

· Fluent in written and spoken English

· Must be time flexible and able to work in a rotational shift system including Public holidays and weekends

· Positive attitude

. Should be able to join immediately and comfortable for US Shifts

· Able to work well under pressure and under minimum supervision

· A fast learner who is able to work with set targets

· Job Location: Faridabad

· Salary- 15,000-20,000 per month

· Lucrative incentives will be offered.

· 1 Roaster off

· 6 Days work schedule.

. Candidates from Faridabad will be given first preference

. No Transportation will be provided

Netcare Consulting Ltd

• Location: Faridabad
• Designation: Associate – Customer Service (Chat Process)
• Experience – 6 months-3 year’s
• Qualification – Graduation /UG
• Excellent Communication Skills

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹15,000.00 – ₹20,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off

Schedule:

• Day shift
• Evening shift
• Night shift
• Rotational shift
• UK shift
• US shift
• Weekend availability

Supplemental pay types:

• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Shift allowance

Ability to commute/relocate:

• Faridabad-121006,Haryana: Reliably commute or planning to relocate (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹20,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Internet reimbursement
• Paid sick time
• Paid time off

Schedule:

• Flexible shift
• Rotational shift

Supplemental pay types:

• Overtime pay

Speak with the employer
+91 7428874561