New Horizons Child Development Centre Hiring for Customer Service Representative at Mumbai Full Time

Job Summary

The Front Office Executive will be part of the Administrative Team at New Horizons, coordinating with all the Team members to keep track of appointments, payments, cancellations/adjustments and to ensure proper communication.

Education and Key Essentials:

Graduate in any discipline – Hospital administration/management or customer services

• Excellent communication skills
• Good knowledge of MS-Excel and Word, Software skills
• Ability to work in a Team
• Flexibility with time to work extra hours when the project requires

Responsibilities and Duties

Customer Relationship:

• To adorn a dignified, professional, respectful and courteous attitude towards Colleagues, Seniors, Parents, Children and any guests visiting New Horizons.
• Medium of Communication with Parents and Guests has to be Only English, unless they are more comfortable with some other Language.
• Greeting and assisting parents and team members in the most courteous, calm and helpful manner, whether in person or telecommunication.
• To independently handle the flow of Parents, Children and Guests and lead them to a successful visit by creating a high degree of comfort & ease.
• Should have an Interactive attitude with Parents and should communicate effectively and completely.

Appointments, Scheduling and Payments:

• Scheduling OPD appointments
• Scheduling Appointments for Evaluations and New Horizons Development Programs to Parents.
• OPD conversion: making sure that the parents book the appointments after meeting the Developmental Pediatrician.
• Develop and maintain a daily Therapy Schedule.

Job Type: Full-time

Salary: From ₹15,000.00 per month

Schedule:

• Day shift
• Evening shift

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Remotely:

• No