Nexgen Energia Ltd Hiring for Customer Care Executive at Mumbai Full Time

• Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.
• Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
• Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
• Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.
• Hiring and training sales staff and ensuring staff meets their quotas and goals.
• Managing budgets for expenses like bonuses, marketing, and travel.
• Making the company’s products and services as attractive to potential customers as possible.
• Ensuring adherence to laws, regulations, and policies.

Job Types: Full-time, Regular / Permanent

Salary: ₹18,000.00 – ₹22,000.00 per month

Benefits:

• Internet reimbursement

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Speak with the employer
+91 9770189458