Nextgen Clearing Ltd Hiring for Senior Production Support Engineer at Mumbai Full Time

– Ensure accurate emails replies are entered and appropriate information is provided in escalated calls.

– Ensure call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion.

– Collaborate with team members on knowledge transfer, support policies, procedures, and standards.

– Should be excellent in analytical and problem-solving skills, combined with the ability to provide quick resolution to problems.

– Must be proactive and have the ability to work both independently and collaboratively with colleagues, end users, and with external vendors.

– Good troubleshooting skills to provide accurate description of the issues to the developer

Job Types: Full-time, Regular / Permanent

Salary: ₹700,000.00 – ₹1,000,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Day range:

• Monday to Friday

Shift:

• Day shift

Ability to commute/relocate:

• Mumbai, Mumbai Suburban – 400076, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Preferred)

Experience:

• total work: 3 years (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: Hybrid remote in Mumbai, Mumbai Suburban – 400076, Maharashtra

Expected Start Date: 01/02/2023