NGRT Systems Hiring for CRE at India Full Time

Job Description- Customer Relationship Executive

Job Location- Indore

To develop your personality and personal appearance

To work on achieving CSAT for your service center

Prepare and issue Known Bad Boards reports (KBB)

Prepare and issue IOS reports (Daily calls logged, If asked for)

Visual Mechanical Inspection (VMI) of all Apple products- should be able to make accurate diagnosis promptly and provide basic troubleshooting

Updated knowledge of all devices- should be aware of various features and setting options of all Apple products

Preparation of Detailed Service Reports

Prepare and issue daily parts Entry in Excel sheet (known good parts which are received)

Happy Calling to ensure customer satisfaction

Should be abreast with scope of work relating to GSX

Prepare and maintain all necessary paper work and documentation

Be abreast with the usage of CRM

Material inward and entering the details of each customer in the CRM

Assign jobs to the technicians via the CRM itself

Handing over service report to each customer

Respond to instructions from the technicians by updating status on CRM

Calling customers to update status of their instrument

Should have working knowledge of COMPTIA codes

Ensuring that the customer has been given the delivery report and an invoice while handing over their product

Ensuring that the product and all relevant paperwork is ready before the customer arrives for pick up

Encouraging customers to give their feedback. Managing a crowd during rush hours

Any other tasks as handed over by the reporting manager /management

Experience (years)

–

Qualification

–

Salary range

INR –

Skills

–

Organization unit

Department

Service

Designation

CRE

Branch

Service@MGR