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Private Jobs / Private Sector
NGRT Systems Hiring for Customer Relationship Executive at Indore Full Time
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Job details
Job title
Customer Relationship Executive
Employment type
Permanent
Number of openings
4
Seniority level
Executive
Job function
Support
Project
Preferred location
Job description
We are looking for someone who is great with people and is enthusiastic with a love for learning and technology. Being highly organised with the ability to prioritise while handling a large volume of customers is imperative.
Hiring Location
Indore, Bhopal, Raipur and Nagpur
What you will do:
- Be the first point of contact for our customers when they visit our service centers.
- Put the customer at ease and offer timely attention.
- Examine the device, document and diagnose the issue and provide the customer with possible solutions.
- Liaise with the technicians to ensure prompt dispatch or repair so that the device can be handed over to the customer as per TAT.
- Be part of a continuous learning exercise to keep yourself updated on the latest products and their troubleshooting and diagnostic processes.
- Be adept in the use of the CRM and other online tools provided.
- Seamlessly maintain all necessary paperwork and documentation.
- Provide excellent customer service to ensure superior customer satisfaction scores.
Skills and Qualities Required
- Fluent and correct language skills
- Typing
- Have good time management skills
- Be responsible and dependable
- Have effective listening skills
- Have active listening skills
- Have quick thinking
- Have empathy and adaptability
Experience (years)
0 – 4
Qualification
Graduate
Salary range
INR 200000 – 240000
Skills
Organization unit
Department
Service
Designation
CRE
Branch
Service@MGR