NielsenIQ Hiring for Support Specialist-Linux Admin Batch Management at Pune, Maharashtra Full Time

Full Job Description
Company Description

Company Description

NIELSEN CONNECT TECHNOLOGY SUPPORT SPECIALIST

Think about the billions of purchases that consumers make every single day around the world. Imagine trying to make sense of the trillions of data points that represent these purchases. From a family doing online shopping for household essentials to a quick run to the supermarket, Nielsen is measuring the entire consumer path to purchase.

Nielsen is a multinational company working with the world’s largest brands across the world to inform them on where and how their best customers are shopping. The challenge is that this is a moving target and a complex problem. With the commerce landscape shifting constantly, only Nielsen has the span and caliber of data to make sense of what drives a consumer to make a purchase.

SUPPORT SPECIALIST

So where do you fit here? Our client comes first. This means that Nielsen support specialists are here to help. As a Support Specialist, you will be responsible for high quality and in-depth technical support to internal and external users of Production systems. You will have exposure to all aspects of our business, as well as an opportunity to learn and work on many different technologies in a multi-tenant, cloud-based environment. You will also have the opportunity to participate in our newest product deployments to clients.

This is a fast-paced and exciting role especially as Nielsen introduces many new and innovative solutions. The Support Specialist role requires you to be ready for anything and to be agile enough to tackle challenges as they come your way. Being a strong team player is also key as you will need to know when to ask for help and also be willing to jump in when a team member needs a hand.

Job Description

Job Description
RESPONSIBILITIES:Maintain a working knowledge of Nielsen Connect supported products and technologiesFulfill service requests and respond to technical incidents by executing actions based on standard operating proceduresPrioritize, research, troubleshoot and resolve or escalate technical issues. As needed, identify workarounds and communicate to customers.Provide high-quality service to continually drive towards “first call, first touch” resolutionProvide meaningful analysis of issues back to users and provide timely update for any
on-going problems
Work cross-functionally with the user, other support teams, operations, technical delivery teams and vendors to resolve issues through root cause analysis and problem management.Perform routine smoke testing, system, and job monitoringProvide consistent and clear updates on tickets in tracking tools (Service Now & JIRA)Maintain support documentation – Standard Reporting, Knowledge Base, FAQs, Job AidesEnsure compliance to standard Nielsen Practices / Tools (Nielsen Client Helpline, Incident and Problem Management, Change Advisory Board, ServiceNow, JIRA)Remotely participate in responding to inquiries and issues during live client demos and training sessions.
Linux Admin Batch Management, Autosys, TWS, Dollar, Linux L1, L2.

Qualifications

Bachelor’s degree in business, computer science, or related field

Additional Information

About NielsenIQ

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.