NISG (National Institute for Smart Government) Hiring for Grievance support executive – UIDAI , Bangalore at Bengaluru, Karnataka Full Time

Roles and Responsibilities

Contract : 5 Yrs and Extendable

Educational Qualification and Experience

(a) BE/ B.Tech/ MCAwith 5 years of experience in totalwith4 years in grievances support or customer support

OR

(b) Bachelor in Science (B.Sc) with 8 years of experience including 6 years in grievances support or customer support with good knowledge of computer

Job Profile

Responsible for providing proper Resolution for the grievance cases received Through online (i.e.) PMOPG Portal

Provide proper Resolution for the grievance cases received from Residents through Mail /Post/CRM

Work on the set of complaints, segregate based on the risk levels and ensure remediation

Assist in any other work incidental to the resolution of grievances, preparation of educational material

Work closely with internal and external teams on enrolment, authentication, and logistics issues relevant to resident grievances, prepare concept notes and follow up till development of the solutions.

Provide proper Resolution for the grievance cases received from HQ & ROs and other senior officials

To find out Duplicate Enrolments through Analysis

Follow up with MSAP /MSIP for proper solution for various Service Requests created

Drafting the reply for RTI query

Any other task assigned by UIDAI

Salary Up to 12 LPA

Last Application Date: 6th January 2022

Role:Customer Success Associate

Salary: 6,00,000 – 12,00,000 P.A.

Industry:IT Services & Consulting

Functional AreaCustomer Success, Service & Operations

Role CategoryCustomer Success

Employment Type:Full Time, Temporary/Contractual

Key Skills

Grievance HandlingCustomer SupportEducational Qualification

Education

UG:B.Sc in Any Specialization,B.Tech/B.E. in Any Specialization

PG:MCA in Any Specialization

Company Profile

National Institute for Smart Government (NISG)

National Institute for Smart Government (NISG) is a not-for-profit company set up in 2002 by the Government of India (GoI) on the Public-Private-Partnership (PPP) model with Secretary, Ministry of Electronics and Information Technology (MeitY) as its Chairman. NISG is shaped as an institution of excellence in e-governance to assist governments for ushering in smart governance, process reforms and digitalization. NISG has been at the forefront of e-governance initiatives in India and contributed towards improvement in government processes and establishment of service delivery systems resulting in faster and simpler service delivery to end-users including citizens and businesses.

Company Info

Contact Company:National Institute for Smart Government (NISG)

Website:http://careers.nisg.org