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Private Jobs / Private Sector

Nissan Hiring for Customer Service Lead at India Full Time

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Job Summary :
Handling customer support function, monitoring call-centre operations of NRFSI and ensuring handling of queries, complaints & escalations, managing Customer support emails for all portfolios of finance.

Job Description:
1. Handling Call Centre :
Handling outsourced call centre setup

Monitor & Training of call centre agents on closure requests

Tracking service level, providing feedback to agents

Managing calling campaigns

2. Managing Customer Support e-mails :
Handling C-Support e-mails of all three-finance portfolio

Managing teams to ensure timely response given to all customer e-mail queries

3. Resolving customer complaints and escalations :
Handling Nodal / GRO complaints and escalations

Irate customers, call-back for specific requests which is been escalated

4. Customer Contact :
Track teams on timely Foreclosure & Payment Update

BRS recon for foreclosure & NOC Issuance

Clarification to customers on requests

5. Dealer Liaison:
Managing requests from dealership for closure

Handling queries regarding cancellation by dealers

Chennai India

Job Overview

  • Date Posted:
  • Location:
  • Job Title: Nissan Hiring for Customer Service Lead at India
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