NOKIA Hiring for Customer Supply Coordinator at Chennai, Tamil Nadu, India Full Time

Job Description

Accountable for

• Receive and validate customer purchase order process.

• Logistics service execution from handover to LC up to cash collection support.

• Single Point of Contact (POC) for all Delivery Operations (DO) Heads and Account Logistics Managers (ALM) escalation for a given pool.

Responsible for

• Logistics service execution from logistics kickoff to handover to Logistics Coordinator and managing & monitoring logistics service execution up to final acceptance, including cash collection support.

• One primary Point of Contact (POC) for each focus Order Management (OM) pool :

o Standardized process implementation
o Workload balancing within OM Team and towards CG
o 1st Level escalation for CBT ALMs and DO Heads
o To allocate, support and monitor; order execution and reporting on tasks requested from all DO Heads and CBT ALM in market.

Contributes

• Contributes to all logistics tasks in daily business/order execution, e.g. constraints solving and escalation management.

• Contributes towards the enhancement of overall quality of processes and guidelines.

Prepares for order

• Takes over from ALM and ensures master data availability and customer case materialized and planned for ordering.

Manages order (L*)

• Receives customer purchase order.

• Ensures opportunity ID (CRM) is linked to customer purchase order.

• Performs order sanity check using checklist. In case of missing, unclear or wrong information, collaborates with SSM/TCC and F&C to ensure order correctness.

• Classifies order by type: commodity (CG – LC) and complex (Nokia – ALC). In case of complex order, updates Cover head and sends acknowledgement report.

• Completes order entry template (OET). Collaborates with F&C, CPM, SSM/TCC to ensure order correctness.

• Coordinates ordering activities until final acceptance (-L700), in accordance with the project rollout plan (team) and in exceptional cases, transactions for complex orders,

• Collaborates with CFO/F&C to collect cash process, when required.

• Pre invoicing BoQ and SAP alignment with GS and F&C.

• Ensure trade management compliance for deliveries.

• Ensure compliance to LoC requirements, when/where applicable.

• Customer interface for invoices and delivery reconciliations.

• Pre shipment inspection coordination.

• Identify correct source of supply and make sure it is used while ordering.

• Additional tasks upon ALM’s request/delegation based on competence level incl. performs last mile / DOP invoice verification, collects and documents SOX evidences, performs stock take activities as per legal requirements, solves constraints and manages escalations.

Performance

• Coordinates logistics daily tasks in order to monitor and control logistics key performance indicators (KPI). E.g.: OTDr, Freight costs, PARD, L* to L100, FTCOR, FTOC.

• Provides explanations and clarification, solves constraints and manages escalation.

Other

• Manages, guides and monitors logistics service execution (work of LCs).

• Key User tasks when nominated

• Support in demand planning management and pre sales activities, when nominated.