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Private Jobs / Private Sector
Northern Trust Corp Hiring for Analyst – Application Support at Pune Full Time
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ANALYST – APPLICATION SUPPORT
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company to assist the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Summary
ISS NTAM Production Maintenance and Support organization is looking for a Technical Support Analyst who can work under general supervision (but works independently), responsible for day-to-day production support for multiple Asset Management Front Office and trade routing applications. ISS NTAM Production maintenance and Support organization is responsible for 24×7 production support across globe (APAC, EMEA and North America) for various applications of the Asset Management business units at Northern Trust Company.
PRINCIPAL RESPONSIBILITIES:
- Candidate will be responsible to provide L1 Support, Monitor and provide support to production streams. 24×7 shifts across.
- Candidate should be able to troubleshoot and must work in 24×7 shift. Production issue including job failure, and able to apply per runbook directions (review, analyze and resolve).
- Monitor and attend to all alerts and escalate production issues as needed to relevant teams.
- Coordinate with various teams including offshore support staff and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
- Actively contribute to the supportability of the applications as well as continuous service improvement projects.
- Develop understanding of NT’s systems and products utilizing reference materials and support procedures.
- Present IT in a professional manner, exhibit customer service values in line with NT’s A Approach.
- Adherence to corporate standards always.
SKILLS / EXPERIENCE:
- 1+ years of experience in a technical role, within a financial institution or similar preferred.
- Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment.
- Team player will be working as part of a global support team, cross training and supporting multiple critical Asset management front office applications and must work in 24×7 shift.
- Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow is beneficial.
- Works closely with other technology teams such as Development, Infrastructure and vended software support teams.
- Individuals who embrace AGILE principles and practices
- Basic Knowledge of SQL and PL/SQL
- Basic Knowledge of Unix/Linux Commands and scripting
- Basic Knowledge of Perl Scripting
- Basic Knowledge of Java.