Focal point of all Rental / repair and recertification work carried out in NOV India ISE workshop.
Contact customer in time manner and pass the work status information every two week.
Prepare the work rout sheet and share to Service Technicians.
Ensure the initial inspection report submitted to customer within two weeks and recertification finished and equipment return to customer within three to four weeks (3-4) (after all replacement parts received in base from customer).
Disseminate work related information between Service Technician and Technical support Engineer.
Follow-up and receive service and rental purchase orders and create sales order and work order in JDE.
Prepare the local quotations and submit to customer in time manner.
Follow up for the purchase order reception and create sales order, work order, and close the work order, invoice the sales order after job dispatched. Inform to customer and ensure for equipment reception in their system.
Coordinate with accounts team and customer to ensure all purchase orders received.
Conduct daily toolbox meeting and ensure the work is carried out in a safely manner.
Publish daily allocation sheet to ensure all resources are utilized properly.
Prepare work files for service team and follow up for daily work status.
Generate latest work pack and update in each service folder. Follow up and ensure all work-related folders updated within time frame.
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