Novartis Pharmaceuticals Hiring for Messaging – Exchange Support Specialist at Hyderabad, AP, India Full Time

378526BR Job ID: 378526BR Job Description: 628 – Applications hosted in the Cloud (SaaS, PaaS, IaaS). 80+ projects that require Public Cloud Infrastructure. 1500% increase in footprint on Azure, 200% on AWS to collaborate on how we reimagine medicine. Would you like to be part of our Data & Digital transformation journey enabling our business strategy as part of Technology & Infrastructure services ? Come learn how you can be part of this amazing journey Your responsibilities include but not limited to: • Provides fourth level support and O365 Exchange online operations including SMTP related issues. • Support for SPF, DMARC and DKIM Email Authentication techniques. • Support for ProofPoint, TAP, Email Fraud Defense modules. • Support Proofpoint Protection Server with complex rule creation based on business requirement. • Maintenance of existing mail infrastructure including existing rules and customizations. • Maintenance and creation of SPF/DKIM/DMARC records for all the owned domains. • Performs technical analysis of Outlook Client performance bottlenecks, and software changes and makes recommendations for improvements. • Ensure external support team members have appropriate trainings, processes, and tools necessary to perform job functions. • Ensure effective collaboration between team members and other support teams within the TIS organization (i.e. – issues, resolutions, planned service interruptions etc.) nnnn Position Title: Messaging – Exchange Support Specialist Minimum requirements: • As this is a support and operational position the ability to work different shifts and provide weekend on-call support maybe required. • 5 years of IT experience in operations and system management tasks. • 5 years’ experience in messaging including good knowledge of SMTP mail routing, DNS, MX records, SPF, Reverse Lookup etc. • A high level of knowledge of Office365 and Microsoft Exchange. • Familiar with ITIL Process and Framework Why Novartis? 766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives. We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what’s possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying! Imagine what you could do here at Novartis! Accessibility and accommodation Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl.india@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your mess Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network Job Type: Full Time Country: India Work Location: Hyderabad, AP Functional Area: Technology Transformation Division: Operations Business Unit: DATA, DIGITAL & IT Employment Type: Regular Company/Legal Entity: Nov Hltcr Shared Services Ind Commitment to Diversity & Inclusion:: We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Shift Work: No Early Talent: No