Novartis Pharmaceuticals Hiring for Service Assurance Expert at Hyderabad, AP, India Full Time

331939BR Job ID: 331939BR Job Description: -Coordinate, control and monitor changes to the systems environment. -Execute service transitions as well as post transition activities. -Track service readiness documents are created and accepted by stakeholders and that transition risks are identified and mitigated -Contribute to the up-front planning, scheduling, and successful deployment of releases to production environment in a controlled and systematic way so as to meet service levels and avoid any impacts on existing services. -Ensure that release and deployment packages can be tracked, installed, tested, verified and backed out (if required) -Conduct service handover activities. -Maintain operational service catalog. -Complexity: Focus on complex x-divisional business process across functions/sites User feedback analysis for improving End User Experience Service Desk Activities relating to Governance/Reviews Co-ordinating with Supplier and Organizing Various Governance Reviews like Operational Governance Review, Commercial Review, Experience Excellence Review etc Communicating with the supplier and getting the slide packs for the review meetings Reviewing the slide packs and getting the changes done as required and circulating the pack to the meeting attendees as a pre-read Responsible for Organizing the review meeting Preparation of minutes of the review meetings including action points and circulating the same to the meeting attendees Creating templates for the Weekly and Monthly Reports Responsible for follow up with the supplier and collecting the relevant data from different teams, collating the same, and sending out the Weekly, Monthly, SLA/KPI Reports to the Leadership team on timennnn Position Title: Service Assurance Expert Minimum requirements: Collaborating across boundaries Cross Cultural Experience Ambiguity Accountability English IT Change Implementation Planning & Management IT Service Acceptance Release & Deployment Managing business continuity Job Type: Full Time Country: India Work Location: Hyderabad, AP Functional Area: Information Technology Division: CTS Business Unit: STRATEGY & OPERATIONS Employment Type: Regular Company/Legal Entity: Nov Hltcr Shared Services Ind Commitment to Diversity & Inclusion:: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Shift Work: No Early Talent: No